• customer management

    Sales and customer management

    Understand your customers and cater to their needs.

    Contact us now!

Sales and Customer Management seminar

Our sales and customer management courses are designed for specialist and executive personnel as well as for sales staff who want to improve and optimise their sales skills. In this seminar we introduce you to different selling styles and work out which one best represents yourself or your employees. This enables us to derive the maximum from your sales strategy. Learn how to tune into your customers in a targeted way and recognise buying behaviour.

We offer the following courses in sales and customer management:

Contact & Advice

We are happy to provide you with tailored advice with respect to our sales and customer management courses. Simply send us a message via the contact form or give us a call now. We will work with you to put together a proposal that precisely meets your needs.

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Further training in sales

Our trainers are experts in the field of sales and customer management. Once we have assessed your needs, and based on your experience in sales, we will suggest various focus areas to you – from basic principles, sales communication and customer management to more complex price negotiations and countering objections. Learn how to steer sales meetings correctly and so create the basis for long-term collaborative partnerships. Continually develop your sales skills - you never stop learning!

Structure of the sales training

Do you want to train several of your staff in sales and customer management at the same time? No problem! With us, you have the option to book in-house training sessions at your company premises, or use our classrooms. We also offer you one-to-one and group training courses which can include discussions, customer presentations and roleplaying. Together, we define the focus of the sales seminar – perfectly aligned to your requirements. Choose the areas you want to develop your employees' skills in:

Sales and customer management

  • Attitude and motivation
  • Selling styles
  • Role as sales consultant
  • Customer typology
  • Tailored advice
  • Customer presentation
  • Communication in sales
  • Rhetoric
  • Dealing with objections and resistance

Your benefits

  • Individual and group training
  • Training tailored to your requirements
  • Professional trainers
  • Courses can be combined
  • In-house seminars or in our classrooms
  • Choose your own times
  • Comprehensive needs analysis and advice on the training process and content
  • Simple and uncomplicated course booking

Seminars from KERN offer you:

Certified trainers

Business experts: The seminars are led by certified trainers with expertise and cross-sector know-how.

 

 

 

Fast learning success

Teaching in a way you'll understand: We equip you with strategies and tips that you can start using and assimilating immediately.

 

 

Practical application

No general theory: Our training is based on real-life situations and we're happy to include your concrete examples so we can fully tailor our support to your own situation!

Have fun

Chat, interact, laugh: Creative togetherness promises a great atmosphere that will quickly boost your self-confidence!

 

 

Sales and customer management close to you:

KERN Training delivers language courses in many different locations throughout Germany.
We are also happy to offer training in-house. Find out more now or ask for a free consultation!

0800 5376 53 76

Our services:

Explore our wide range of services and learn all about KERN Training!