The General Terms and Conditions (GTC/Internet)

§ 1 Conclusion of the contract

With the completion of the registration form, the customer enters into a binding contract with the training provider for the purpose of language training. The customer must complete the registration in writing. The contract is concluded by the acceptance of the training provider. The acceptance need not take on a specific form. The training provider will send a confirmation of the reservation to specify the services to be provided.

§2 Payment terms

Our course fees are net prices and are payable prior to the commencement of the training or upon receipt of the invoice, in cash or by debit order, unless otherwise agreed in writing. Any additional services and the required learning materials (course and work books / CDs) will be invoiced separately in accordance with the book trade price. Payments made are irrevocable and non-refundable. Cash payments and payments via bank transfer must be credited to the training provider's account prior to the start of the course. The customer will ensure that he/she has sufficient funds in his/her current account. The customer will inform the training provider immediately of any changes in his/her bank details by submitting an amended debit order. Subject to the assertion of additional damages, including without limitation any banking fees, any amount not paid when due or a returned debit note will be subject to a payment of 25 euro as interest and administrative fees, to be paid in cash immediately. If a returned debit note or subsequent awareness of circumstances give occasion to doubt the customer's creditworthiness, the training provider is entitled to terminate the customer's option to pay by direct debit in effective immediately. In the event of late payment, we are also entitled to rescind the training contract/registration and to terminate further training effective immediately.

§3 Performance on the part of the training organisation

The extent of the contractual services will result from the service description of the training provider, as well as from the details set forth in the confirmation of reservation. Additional agreements, which alter the extent of the contractual services, will require formal confirmation in writing.

The language training course will be taught by a language coach. Based on prior coordination, the lessons can take place in an actual or virtual classroom. The regulations of these General Terms and Conditions apply equally to both forms of teaching.

The language training course will be taught by a language coach. Based on prior coordination, the lessons can take place in an actual or virtual classroom. The regulations of these General Terms and Conditions apply equally to both forms of teaching.

The language training provided will correspond to the number of sessions agreed upon in the booking confirmation. A training unit lasts for 45 minutes, and a training day comprises of nine training units (unless agreed otherwise). The training is in principle delivered by an appropriate trainer; the training organisation nevertheless reserves the right to deploy other suitable trainers for specific reasons (e.g. illness or other hindrance). Such a change in trainer is not deemed to be a rescission or breach of contract or to permit a reduction in tuition fees. In the event of the unavailability of scheduled trainer(s) at short notice, the training provider will deploy a replacement trainer(s) at the earliest possible opportunity. Should the agreed intensive training sessions be cancelled or postponed within two weeks prior to the commencement of the training, a cancellation fee of 50% of the tuition fee will be due. The full tuition will be due should an intensive training be cancelled within a week of the training’s commencement. A Cancellation of extensive training is not permitted 14 days after the start of the training. Individual sessions may be postponed or cancelled at no cost provided the training provider is informed of this at the latest 48 hours prior to tuition commencing, and the student catches up with in three months of the agreed end of the tuition. Individual sessions on Mondays can be postponed by 12 midday on the previous Thursday afternoon. In the case of a group training, a refund of course fees for the time absent is hereby expressly excluded. A refund of course fees for the time absent or early registration is hereby expressly excluded.

In the event of cancellation of an examination registration up to two weeks ahead of the examination date, an administration fee of €60.00 will be charged. The full fee will be charged in the event of cancellation of an examination less than two weeks prior to the examination date.

§4 Proposals and Prices

All proposals and prices are non-binding. They can be adapted to the current circumstances and the changed expenditure incurred without separate communication. Payment terms, cash discounts or other deductions will not be granted, unless agreed upon in writing.

§5 Data protection

The customer herewith agrees to his data being stored in accordance with the data protection act.

§6 Non-competition clause

All terms in relation to course times, content, duration, tuition and expenses are to be agreed solely with the training provider and not with the individual trainers. The customer hereby agrees not to independently engage trainers and teachers who have become known to him or her through the language provider, and to arrange training solely through the training provider for the duration of the cooperation. The customer must inform the training provider should the trainer independently offer the customer courses. The use of documents, materials or parts thereof used by the training provider in courses not arranged or held by the training provider is strictly prohibited.

§7 Disruptions and force majeure, liability and complaints

We accept no liability for damage caused by disruption, in particular as a result of force majeure, e.g. natural events, strikes, traffic disruptions, delays resulting from traffic, other disruptions and the absence of teaching staff. We moreover accept no liability for damage relating to viruses, trojans, auto-diallers, spam mail or comparable data-related damage. We are not liable for any consequential or other incidental damage, or for loss of profits. The training provider’s total cumulative liability in connection with any registration or order for training, whether in contract, tort or otherwise, will not exceed twice the invoice amount, up to a maximum of five thousand euro, in cases of negligence, and three times the invoice amount, up to a maximum of ten thousand euros in cases of intentional misconduct and gross negligence. Complaints regarding the training services rendered by the instructor must be reported during the course of the language training. We must receive written notice as early as possible during the course, with a precise description of the deficiency. No complaints regarding deficiencies will be accepted if submitted after the conclusion of a language course. Regarding complaints that are submitted, we reserve the right to change instructors up to two times. The client remains obligated to accept the service performed and to render payment in consideration thereof.

§8 Assignment

The assignment of contract rights by a customer is subject to our written authorisation.

§9 Changes to the terms and conditions of participation

These terms and conditions are subject to change at short notice. Please contact us if you wish to receive an updated version of these terms and conditions of participation.

§10 Final clauses

Registration implies express acceptance of these general terms and conditions as part of the
contract; divergent, additional or contradictory provisions in the customer's general terms and conditions are expressly excluded. The ineffectiveness of individual contract conditions does not result in the invalidity of the entire agreement or all of its conditions; the parties to the contract commit to replacing an invalid condition with a valid one, which corresponds most closely to the invalid condition according to economic content. The place of jurisdiction for both parties is Frankfurt am Main.