Conflict resolution in groups

Conflicts in teams and departments or between managers and employees take away valuable productivity, consume time and financial resources, block important decisions and jeopardise collaboration. At the same time, conflicts are often the driving force for change, as they expose critical situations within the organisation. 

Therefore, the training also focuses the opportunities that workplace conflict brings. You will learn to understand your individual conflict profile and how to analyse conflicts with others. Based on this you will develop intervention strategies, enabling you to identify and defuse tensions early or to permanently resolve an escalated argument.

Effective techniques will help you to deal with difficult interlocutors constructively and without aggression. This way, you can guide opposing parties to solve their conflict. Thus, you are laying the foundation for an open dialogue and conflict culture at your company.

In this seminar, participants learn to control their behaviour in conflict situations effectively and in a targeted way to achieve greater efficiency and productivity even in difficult situations.

Training content:

The seminar content first teaches you how to identify and categorise potential conflict. In a conflict analysis, various situations of conflict and their starting point are assessed, and reviewed together. The training can also cover the emergence and dynamics of conflicts – including looking at the factors that trigger conflicts. In this context, participants are taught methods to enable them to intervene to de-escalate situations of conflict.

  • Perceiving yourself and others: your individual style of communication
  • Dynamics of conflict and escalation
  • Personal communication patterns and perceptual filters
  • The nine stages of escalating conflicts and how managers can counter them
  • Positive and negative cycles of conflict
  • The way to good communication: Practical elements from “Nonviolent Communication” by Rosenberg
  • Concrete processing of case: Methods of a goal-oriented conflict resolution
  • Effective approaches for solving conflicts

Are you interested in the conflict resolution in groups seminar? Then give us a call or contact us via the contact form; we'd be delighted to put together a tailored course for you.


Konflikte in Teams und Abteilungen oder zwischen Führungskräften und Mitarbeitern nehmen wertvolle Arbeitskräfte in Anspruch, verbrauchen zeitliche und finanzielle Ressourcen, blockieren wichtige Entscheidungen und gefährden die Zusammenarbeit. Andererseits sind Konflikte oft Antriebskräfte für Veränderungen, weil sie kritische Punkte innerhalb der Organisation aufzeigen.