General terms and conditions (GT&Cs/internet)
§ 1 Contract conclusion
By registering, the customer is offering the training provider the opportunity to enter into a binding contract for the provision of language training. The customer may only register in writing. The contract is concluded after the training provider accepts the offer. No specific acceptance format applies. The training provider sends the customer a booking confirmation, which sets out the details of the services to be provided.
§2 Terms of payment
Unless otherwise agreed in writing, the course prices quoted are net prices and must be paid in cash or by bank transfer before the course starts, or monthly by direct debit. The customer is invoiced separately for any additional services and the learning materials necessary (course books and/or workbooks and CDs), at the price charged in bookshops. All payments made are non-refundable. Cash payments and bank transfers must have been credited to the account of the training provider before the course starts. The customer must ensure that they have sufficient funds on their giro or bank account. If their bank details change, the customer must notify us in good time by providing a new direct debit authorisation form. If the customer fails to pay, or instructs their bank to reverse a payment transaction, they will be charged an amount of euro 25 for late payment interest and labour costs, plus the costs that the bank charges for reversing the payment transaction - unless further losses can be demonstrated - and the payment for the month in question must be made in cash. If a payment transaction is reversed, or if circumstances come to light later that give rise to doubt the creditworthiness of the customer, the training provider is entitled to immediately withdraw the possibility that the customer has to pay by bank transfer. In the event of non-payment, the training provider is also entitled to withdraw from the training contract and to terminate any other training courses booked by the customer with immediate effect.
§3 Services to be provided by the training provider
The scope of the contractual services is set out in the training providers’ service description and in the information contained in the booking confirmation. Any ancillary restrictions that alter the scope of the contractual services must be expressly confirmed in writing.
The language training is provided by a language trainer. Lessons take place on-site or in a virtual learning environment. The provisions of these general terms and conditions apply to both types of training.
The language training is delivered during the lesson times specified in the booking confirmation. One language training unit last 45 minutes and a language training day consists of 9 language training units (unless otherwise agreed). In principle, the language training course is delivered by a suitable trainer. However, the training provider reserves the right to assign another suitable trainer for certain reasons (e.g. illness or other circumstances preventing the original trainer from attending). This does not entitle the customer to withdraw from the contract or demand a reduction in the training course price. If the scheduled trainer is temporarily unavailable, the training provider will arrange a suitable replacement as soon as possible. The customer is charged a cancellation fee equal to 50 percent of the training course price if it changes the duration of, or reschedules or cancels, the intensive training course two weeks before it is due to start. The full price must be paid at least one week before the training course starts. It is not possible to cancel a training course within 14 days of the date on which lessons are due to start. Individual lessons may be rescheduled or cancelled free of charge if the training provider is notified at least 48 hours before the lesson in question starts and is rescheduled within 3 months of the time when the lesson was originally scheduled to end. A private lesson that is scheduled for a Monday can be rescheduled or cancelled free of charge until 12 noon on the previous Thursday. No refund is possible if individuals miss group lessons. The course price is non-refundable if an individual fails to complete the course too.
If a test registration is cancelled up to two weeks before the test date, an administration fee of 60 euro must be paid. If the customer cancels an exam less than two weeks before the scheduled exam date, the fee due for the exam must be paid in full.
§4 Quotations and prices
All quotations and prices are subject to change. They may be adjusted to reflect actual circumstances and cost changes without any separate notification. Terms of payment, discounts and other deductions are not granted unless expressly agreed in writing.
§5 Data protection
The customer agrees that their personal data will be stored in accordance with the General Data Protection Regulation (GDPR).
§6 Non-competition clause
All agreements about the training course times, content, duration, prices and costs are made exclusively with the training provider and not with the individual trainers or teachers. The customer may not enter into any agreements with the training provider’s trainers and teachers. The customer will solely place orders via the training provider for the duration of the relationship between them. The customer will inform the training provider if a trainer offers the customer a training course on their own initiative. The customer may not use the documents that the training provider provides, or parts thereof, in training courses other than those agreed and provided by the training provider.
§7 Disruptions and force majeure, liability and complaints
We are not liable for any losses resulting from a disruption of our operations, particularly those caused by force majeure. For example, natural phenomena, strikes, traffic disruptions, traffic delays, other disruptions and teacher absence. Nor are we liable for damage caused by viruses, trojans, auto-diallers, spam emails or similar data. We are not liable for consequential damage, other indirect losses or loss of profit either. Moreover, in the event of negligence, liability is limited, in both commercial and non-commercial transactions, to twice the invoice value, up to a maximum of five thousand euro. In the event of wilful misconduct or gross negligence, liability is limited to three times the invoice value, up to a maximum of ten thousand euro. Complaints about the training services that a teacher provides must be raised before the language course ends. The customer must provide the training provider with a detailed written description of the issue as soon as possible during the course. Complaints made after a language course has ended cannot be taken into consideration. If complaints are justified, we reserve the right to change the teacher twice. In this situation, the customer is still obliged to accept and pay for the services provided.
§8 Waiving rights
The customer must obtain the written approval of the training provider for any rights that the customer waives in the contract.
§9 Changes to the general terms and conditions
These general terms and conditions may be subject to change at short notice. Please contact us if you would like to receive a current version.
§10 Final provisions
By registering, the general terms and conditions above are expressly acknowledged as forming part of the contract; any different, supplementary or conflicting terms and conditions on the part of the customer are expressly waived. If any of the individual provisions of the contract are void, the entire contract is not void as well; the parties are obliged to replace any void provision with a valid provision; the economic substance of the valid provision must most closely approximate the original, void provision. It is agreed that the competent court for both parties will be Amsterdam.