General Terms and Conditions of Sale (T&Cs/Online)

§ 1 Conclusion of a contract

By registering, the Customer offers to enter into a binding contract with the training provider for a language course. Registration must be made in writing only. The contract comes into effect upon its acceptance by the training provider. Acceptance does not require any specific form; the training provider will send the Customer a booking confirmation setting out the details of the service.

§2 Terms of payment

Unless otherwise agreed in writing, the prices of our courses are net prices and are payable before the start of the course, in cash, by bank transfer or by monthly direct debits. Any additional services and the necessary teaching materials (course books, workbooks, CDs) at retail prices will be invoiced to you separately. Payments made are non-refundable. Payments made in cash or by bank transfer must be credited to the training provider’s account before the course begins. The Customer must ensure that there are sufficient funds in their current account. If their bank details change, the Customer must notify us in good time by providing a new direct debit authorisation form. If the Customer is late with a payment or a refund is issued (and subject to any claim for further damages), a charge of 25 euros will be made to cover late payment interest and administration fees, in addition to any bank refund charges incurred, and must be paid in cash for the month in question. If a refund is issued or if events subsequently occur that cast doubt on the Customer’s creditworthiness, the training provider is authorised to immediately suspend the Customer’s option to pay by direct debit. In the event of late payment, we are also entitled to terminate the training contract and to discontinue any further training with immediate effect.

§3 Services provided by the training organisation

The scope of the contractual services is set out in the training provider’s description of the services, as well as in the details relating to the above as set out in the booking confirmation. Any supplementary agreements altering the scope of the contractual services require explicit written confirmation.

Language tuition takes place during the lesson times specified in the booking confirmation. A training session lasts 45 minutes; one training day comprises 9 sessions (unless otherwise agreed). The course is normally led by a teacher; however, the training provider reserves the right, for specific reasons (e.g. illness or other circumstances), to engage other suitable teachers. This in no way justifies the termination of the contract or a reduction in the course fee. In the event of a last-minute cancellation by the scheduled trainer, the training provider will find a replacement and propose a new date as soon as possible. In the event of a postponement or cancellation within two weeks of the start of a scheduled intensive training course, you will be charged a cancellation fee amounting to 50 per cent of the course fee. If this happens in the week before the course starts, the full fee will apply. It is not possible to cancel an extensive training course 14 days after it has started. Rescheduling or amending individual appointments is free of charge provided the training provider is notified no later than 48 hours before the start of the course and the session is rescheduled within three months of the course end date. For one-to-one lessons, Monday appointments can be rescheduled or cancelled free of charge up until midday on Thursday. For group lessons, no refunds will be given in the event of absence. Course fees are also non-refundable if a participant withdraws from the course prematurely.

Cancelling an exam registration up to two weeks before the exam date will incur an administration fee of 60 euros. If an exam is cancelled less than two weeks before the date it is due to take place, the full fee will apply.

§4 Offers and prices

All offers and prices are subject to change. They may be adapted to the actual situation and to any changes in constraints, without the need for notification. Payment terms, discounts or other deductions may not be granted unless expressly agreed in writing.

§5 Data protection

The Customer consents to their data being stored in accordance with the Data Protection Act.

§6 Non-competition 

All agreements relating to training timetables, content, duration, fees and expenses are made exclusively with the training provider and not with the trainers or teachers. The Customer undertakes not to engage any trainers or teachers whom they have come to know through the training company, but to engage the company exclusively for the duration of the partnership. Should the teacher offer the Customer lessons for which they are personally responsible, the Customer shall inform the training company. Any use, even partial, of the materials used by the training provider for courses other than those agreed with and organised by the training provider is not permitted.

§7 Incidents and force majeure, liability and claims 

We accept no liability for damages caused by disruptions affecting our operations, in particular those caused by force majeure, such as natural disasters, strikes, transport disruptions, traffic delays, other disruptions and the absence of teachers. We moreover accept no liability for damage caused by viruses, Trojan horses, auto-dialers, spam e-mails or similar files. We accept no liability for consequential damages, other indirect damages or loss of profit. Furthermore, liability is limited, in the event of negligence in both commercial and non-commercial dealings, to twice the invoiced value, up to a maximum of five thousand euros, and in the event of wilful misconduct or gross negligence, to three times the invoiced value, up to a maximum of ten thousand euros. Complaints regarding the training services rendered by the teacher must be reported during the course of the language course. We must receive written notice as early as possible during the course, with a precise description of the deficiency. No complaints regarding deficiencies will be accepted if submitted after the conclusion of a language course. In the event of a valid complaint, we are entitled to change the teacher on up to two occasions. The Customer remains obligated to accept the service performed and to render payment in consideration thereof.

§8 Assignment

Any assignment by a Customer of rights arising from the contract requires our written approval.

§9 Changes to the terms and conditions of participation 

The terms and conditions of participation may be subject to last-minute changes. Please contact us if you would like us to send you the current version of these terms and conditions.

§10 Final provisions

By registering, the Customer expressly acknowledges that the above terms and conditions form an integral part of the contract; the Customer expressly waives the right to invoke any provisions that deviate from, supplement or contradict these terms and conditions. The invalidity of any one clause of this contract shall not render the entire contract void; the parties undertake to replace the invalid clause with a valid clause that comes as close as possible to the economic intent of the invalidated provision. The place of jurisdiction for both parties is Paris.