English on the phone – Animated language training over the telephone

Do you want to use your voice to convince, and communicate with confidence? Then English on the phone training is perfect for you! This course will allow you to improve your language abilities quickly and effectively. Animated language training with a highly qualified telephone coach leads to linguistic success.

Business English Skills: Telephoning

Participants learn how to talk on the phone, improve their speed and fluency of speech, and quickly develop their understanding of English phone calls. They learn to express themselves confidently using English vocabulary and expressions. Real-life examples give students the confidence they need to communicate with colleagues over the telephone and actively provide the necessary support.

Duration

10 30-minute sessions per module

Method

The high level of training intensity on the telephone quickly and purposefully optimises English skills. The course content is tailored to the particular employees and the demands of their job, in close consultation with our customers.

Trainer

Your telephone coach will be a native speaker and an expert in developing dynamic communication.

Training materials

Your personal course materials will be e-mailed to you once a week.

Potential training content includes:

  • Polite phrases and their meaning for successful telephone calls
  • Expressions to use on the phone
  • Voice and its effect
  • Arranging appointments
  • Dealing with complaints
  • Directing conversations
  • Questioning techniques
  • Summarising the results of a conversation
  • Giving information about complex issues
  • Basic revision of grammar and vocabulary
  • Real-life case studies based on everyday situations
  • Role plays over the telephone

Learning goals:

  • Speak English confidently in phone calls
  • Handle telephone calls purposefully
  • Lead conversations with confidence
  • Communicate clearly and efficiently on the telephone
  • The use of key expressions and phrases
  • Learn questioning techniques
  • Ability to discuss complex issues