The start of 2013 saw KERN AG IKL Business Language Training obtain the EN ISO 9001 certification in accordance with the DIN-standard guidelines. Following a comprehensive audit in December, the TÜV (Technischer Überwachungs-Verein; Technical Inspection Association) for Hesse has confirmed the exceptional quality management of the further education training provider, headquartered in Frankfurt am Main.
Frankfurt am Main. The certification in accordance with DIN standard EN ISO 9001 indicates how KERN AG IKL stands for quality in language training: the course program, the project management and the customer service all fulfill the highest standards. “We are continuously improving our internal processes in the interests of our customers. Defined, distinct and structured work processes contribute significantly to the high quality of our training services. During the certification process in accordance with ISO 9001, we were able once again to make considerable improvements to our quality management”, says Michael Kern, member of the executive board at KERN AG IKL. Within the context of the certification, the company-wide quality management handbook has been developed and updated. In the handbook, the distributed processes are brought together and clearly documented for all employees.
This certification shows those interested in further education that KERN AG IKL is dedicated to assuring quality and to the further development of its services. At the beginning of every language training course there is an individual needs assessment, evaluations and progress reports to calculate participant satisfaction with the progression of the course. A specially-developed course administration system supports the organization and execution of the language training. Additionally, the high standards for the qualification of trainers and project managers as well as the constant quality checks of the teaching materials and the lesson contents are part of the certified quality management of KERN AG IKL.
In addition to the DIN standard EN ISO 9001, KERN AG IKL is certified according to the accrediting and authorization regulation (AZAV - Akkreditierungs- und Zulassungsverordnung Arbeitsförderung) of the TÜV Hessen and thereby offers language training that is eligible for an educational voucher from the employment office.
About the KERN AG IKL Business Language Training
As a family business with 40 training centers across Germany, KERN AG IKL offers a broad service catalogue in the area of language training: from language courses in all desired languages at a beginner or advanced level, for travel or in the workplace, to customized language training for professionals and executives. Coaching and skills training, intercultural training, modern Blended Learning as well as live lessons in virtual classrooms are also available through KERN AG IKL. Each training course is tailored to the needs of the participant. KERN AG IKL is an officially recognized educational provider, and certified according to AZAV (Akkreditierungs- und Zulassungsverordnung Arbeitsförderung; the accrediting and authorization regulation) for TÜV Hessen. The test center in Frankfurt am Main organizes internationally recognized language tests such as TOEFL, TFI, TOEIC or telc.
KERN AG IKL Business Language Training & Co. KG
Leipziger Straße 51
Phone: 069 75 60 73 – 65