Quality management

We are committed to quality

The quality of our language courses, business and intercultural training measures forms the basis of our model of success. Each training course thus commences with a personal discussion and a tailored needs analysis so that we can respond individually to the needs of our customers. We also assess satisfaction with our services through ongoing evaluation in all areas – for example through surveys and detailed feedback from participants during and following each training course.

Our university graduate native-language trainers, selected by us according to verifiable criteria, attend regular in-house and external courses. To guarantee a consistently high level of training, our trainers also take part in a comprehensive programme of quality control with seminars and course attendances as well as work shadowing. Our teaching materials are designed by our teaching staff in accordance with internationally recognised standards and tailored to your needs, and are provided to all trainers following a comprehensive introduction. Our corporate training courses integrate authentic material from your own organisation.

Since customer expectations are constantly changing, we are continually changing, improving and expanding our portfolio of services, and have our programme assessed by external auditors.

Quality management to ISO 9001

KERN AG Training is certified according to DIN EN ISO 9001 standards and thus stands for  quality in languages, business, and intercultural training. Our training measures, project management and customer service comply with the highest of standards. Certification guarantees continuous  development and the ongoing review of training procedure improvement processes: each training course begins with an individual needs analysis, and surveys are carried out to assess the progression of our courses and seminars.

Language courses certified to AZAV

KERN AG Training is certified as a training provider in accordance with AZAV (Accreditation and Approval for the Promotion of Employment) and offers correspondingly designed language courses. The certified training courses teach work-related and practical content, and are chargeable against Employment Centre training vouchers.

KERN MTS™

The ongoing further training and development of a company's employees is one of the key tasks of modern HR departments. With the KERN AG Training Managed Training Services – KERN MTS™ – your organisation secures professional further training and educational management tools cost-efficiently, transparently and sustainably. KERN AG Training analyses and evaluates employees' further training needs with respect to foreign languages, intercultural training as well as business and communication training, and advises companies on all aspects of further training strategies and concepts. This relieves the burden on HR departments in terms of planning, delivering and evaluating the full range of courses and seminars.

Measurable assessment of training programmes

Our training procedures are accompanied by comprehensive training assessments and quality management. Following the initial consultation, placement, and an individual analysis of requirements, a series of additional measures will come into effect during the training course to ensure that it runs as smoothly as possible.

Measures which accompany the course

  • Record of attendance
  • Interim enquiry after the course has begun
  • Participants' feedback to the client
  • Trainer's report to the client
  • Final test at the end of the training (on request)
  • Graduation certificate at the end of the course